Cookies
Cookies and similar technologies are small pieces of information a website stores in your browser. UK law (the Privacy and Electronic Communications Regulations) lets a website use the ones that are strictly necessary for something you have asked for; anything else needs your permission first.
Summary
Our public website sets no cookies. It uses no analytics, advertising or social media tracking, and loads no content from other companies. The only thing it stores in your browser is a website chat you have opened, and only until you close the tab. Because nothing optional is used, we do not show a cookie banner.
On the public website
| Name | Type | Purpose | How long |
|---|---|---|---|
lr-assistant-chat | Session storage (strictly necessary) | Keeps the website chat you opened as you move between pages. Created only when you use the chat; never sent to us unless you choose Speak to someone. | Until you close the tab, or clear it below |
In the staff portal
Our team's sign-in uses strictly necessary cookies, set only after a member of staff signs in at the staff portal. They are not set for customers.
| Name | Purpose | How long |
|---|---|---|
__Host-lr_session | Keeps a member of staff signed in securely | Until sign-out or the session limit |
__Host-lr_oidc | Protects the sign-in step against forgery | 10 minutes |
| Sign-in service cookies | Set by our own sign-in system (Keycloak) during staff sign-in and two-step verification | The sign-in session |
What we do not use
- No analytics or visitor statistics tools.
- No advertising, remarketing or tracking pixels.
- No embedded videos, maps or social media widgets. Links to our Facebook, Instagram and TikTok pages are ordinary links: nothing from those sites loads until you follow one.
- No third-party fonts or scripts: everything is served from our own website.
If we ever add something optional, such as visitor statistics, it will stay off until you choose to allow it, and you will be able to change your mind here at any time. See also our Privacy Notice.
Manage cookies
You can also delete cookies and site data at any time in your browser settings.